How Saatva Differs From Traditional Mattress Stores
When Saatva launched 12 years ago, it was with the goal of taking the stress and unpleasantness out of the mattress shopping experience.
With an easy online buying process, free white glove delivery, and a generous home trial, customers could avoid the high-pressure sales tactics and retail markups of traditional mattress stores.
Saatva has brought that same philosophy to its new Viewing Rooms, where visitors can experience the mattresses in person without a hard sell from commissioned salespeople and use the integrated technology to learn and compare products at their own pace.
It’s a far cry from the typical fluorescent-lit mattress store, crammed with too many beds and too little information.
Take a peek inside our Los Angeles Viewing Room to see for yourself:
Here are some other ways Saatva is different from traditional mattress retail stores.
Our sleep guides really know their products
At stores like Raymour & Flanigan and Mattress Firm, which sell multiple mattress brands, salespeople often don’t have enough specific product knowledge to thoroughly answer customer questions.
Whether someone visits a Saatva Viewing Room in person, calls our customer service number, or chats with us online, our noncommissioned representatives can answer any question a customer might have about any of our products (and most of our competitors’ too).
We never sell from inventory
Mattress salespeople are often pushed to sell whatever product the store wants to move out of inventory, regardless of whether it’s the best choice for the customer. Because Saatva mattresses are made to order, we don’t need to play that game.
Instead, with our mattress quiz, informational blog, and always-available sleep guides, we focus on helping you find the right mattress for your needs. Another bonus: Because we don’t sell from inventory, Saatva mattresses are always delivered “factory-fresh.”
We make comparison shopping easy
One of the most common complaints about conventional mattress shopping is that it’s hard to compare products. Different retailers will sell the same mattress by a different name or with slightly altered details, making comparison shopping almost impossible.
At Saatva, we make all of our specs available on our website (and we think everyone else should too). We want consumers to know the content of our foams, fabrics, flame retardants, and other components, because we use only premium, eco-friendly materials.
We don’t charge retail markups
The reason Saatva can offer premium quality mattresses for so much less than comparable products sold in retail stores is that, as a direct-to-consumer business, we don’t have any of the usual retail markups.
When you buy a mattress at a retail store you’re not just paying for the mattress but also for the overhead—commercial rent, utilities, insurance, sales commissions—and of course the retailer’s cut.
We have generous home trial and warranty policies
As an online business, we go out of our way to make purchasing from us as risk-free as possible. Every Saatva mattress comes with a 365-night sleep trial, which means customers can try it at home for a full year to make sure it’s right for them.
And we stand by our mattresses with a lifetime warranty. At a retail store, policies differ by brand, and when there’s a problem, the customer often gets caught in the middle between the retailer and the manufacturer, with neither one wanting to take responsibility. If there's ever an issue with a Saatva product, we’ll make it right.
We hand-deliver and set up our mattresses for free
Every Saatva mattress is hand-delivered and set up by one of our 150 white glove delivery partners. We’ll also take away your old mattress—all for no additional charge. Big box retail stores charge as much as $200 for in-home delivery and setup.
So when it comes to Saatva vs. traditional mattress stores, we think the choice is easy. With premium quality, unmatched value, 24/7 service, and a 365-night home trial, it’s hard to go wrong. Order online or visit us in one of our new Viewing Rooms, where you can try out Saatva mattresses in person.
Not sure which bed is right for you? Take our simple online mattress quiz.