Home trial, returns & exchanges
365-night home trial on all mattresses & furniture*
It takes more than a couple of nights for your body to adjust to your brand new mattress. With our generous home trial, there’s no need to rush.
- After a few weeks, your brand new mattress will break in and your body should begin to adjust
- Expect improvements in the feel of your new mattress after up to a month of sleeping on it
- If you aren't completely satisfied, you can return within your 365-night home trial for a full refund
- To initiate a return, follow these steps:
- Enter your order number and email address in our Order Tracker or log in to your Saatva account to select the applicable order
- Go to the order and click "View Details"
- Click "Request a return or exchange" to select the product/s you want to return
- Select the reason for return
- Submit your return request and one of our sleep guides will contact you within 24 hours to schedule a pickup of your mattress and/or furniture.
- You’ll only pay a $99 processing fee for the pickup
- No mandatory minimum trial period
- When returning items that are part of a bundle, you will get a full refund for only the item/s returned
- If you aren't completely satisfied, you can exchange for a different item within your 365-night home trial
- To initiate an exchange, follow these steps:
- Enter your order number and email address in our Order Tracker or log in to your Saatva account to select the applicable order
- Go to the order and click "View Details"
- Click "Request a return or exchange" to select the product/s you want to return for an exchange
- Select the reason for exchange
- Submit your request and one of our sleep guides will contact you within 24 hours to schedule a pickup of your mattress and/or furniture and process your exchange
- You’ll only pay a $99 processing fee for delivery and pickup
- We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our delivery network
* Excludes Saatva adjustable bases, which are not eligible for returns or exchanges. Nightstands have a 45-night home trial.
** Saatva Viewing Room locations cannot accept returns or exchanges of any kind. Please call, email or start a chat with one of our sleep guides to start your return/exchange.
What to expect from your new Saatva mattress
Here are the top three things to expect in the first few weeks of sleeping on your new Saatva mattress.
- Every Saatva mattress is made to order and arrives factory fresh
- The high-quality materials inside them need a little bit of time to loosen up
- You’ll notice your new mattress begin to adapt to your body after a few days, with continued improvement for up to a month
- If you’ve been sleeping on an old mattress for any period of time, your body likely got used to it, no matter how unsupportive it was
- Your Saatva provides proper spinal alignment, helping your body get back into a healthy position
- It may take some sleepers a little time to adjust to proper support, while others won’t need any adjustment time at all
- Our mattresses arrive to you factory fresh and carefully sealed, so there’s a small chance you might pick up a slight scent from the new materials and packaging on delivery day
- Any scent should dissipate within 24 hours, but rest assured it’s completely safe to sleep on it from the very the first night
180-night home trial on all mattress toppers
Give your body the time it needs to acclimate to your new mattress topper with our generous trial period.
- After a few nights, your brand new mattress topper should soften a bit and contour to your curves
- Allow your body at least a few nights to get used to your new sleep surface
- If you aren't completely satisfied, you can return for a full refund with free return shipping within your 180-night home trial
- To initiate a return, follow these steps:
- Enter your order number and email address in our Order Tracker or log in to your Saatva account to select the applicable order
- Go to the order and click "View Details"
- Click "Request a return or exchange" to select the product/s you want to return
- Select the reason for return
- Submit your request and one of our sleep guides will contact you within 24 hours to complete your return
- No mandatory minimum trial period before return can be initiated
* We currently do not have an exchange policy for mattress toppers. If you would like to exchange, simply return your order and purchase another topper.
** Saatva Viewing Room locations cannot accept returns or exchanges of any kind. Please call, email or start a chat with one of our sleep guides to start your return/exchange.
45-night home trial on all bedding, crib mattress, decor, and dog beds
Go ahead; enjoy the plush comfort before you commit.
- If you aren't completely satisfied, you can return for a full refund with free return shipping within your 180-night home trial
- To initiate a return, follow these steps:
- Enter your order number and email address in our Order Tracker or log in to your Saatva account to select the applicable order
- Go to the order and click "View Details"
- Click "Request a return or exchange" to select the product/s you want to return
- Select the reason for return
- Submit your request and one of our sleep guides will contact you within 24 hours to complete your return
- No restocking fees, but we ask that you wash any used products before returning as returned bedding items are donated to local charities
- When returning items that are part of a bedding bundle, you will get a full refund only for the item/s returned
- If you aren't completely satisfied with your Saatva rug, you can return for a full refund or exchange for a different style within your 45-night home trial
- To initiate a return or exchange, follow these steps:
- Enter your order number and email address in our Order Tracker or log in to your Saatva account to select the applicable order
- Click "Request a return or exchange"
- Select the product/s you want to return or exchange
- Select the reason for return or exchange
- Submit your request and one of our sleep guides will contact you within 24 hours to schedule a pickup of your rug and process your return or exchange
- You’ll only pay a $99 processing fee for the pickup
* We currently do not have an exchange policy for bedding, crib mattress, lamps & dog bed. If you would like to exchange, simply return your order and purchase another product.
** Saatva Viewing Room locations cannot accept returns or exchanges of any kind. Please call, email or start a chat with one of our sleep guides to start your return/exchange.
