Mattress home trial, warranty, and return policies
365-night home trial*
We know that it takes time to decide whether a mattress is your perfect match. Try your Saatva mattress, foundation & bedroom furniture for up to a full year. There's no rushing great sleep.
* Mattress toppers have a 180-night home trial & Crib Mattress has 45-day free returns.
The friendliest warranties
We stand by the quality of all of our products:
- We warrant our Saatva mattresses, foundations, and bedroom furniture to be free from defects in workmanship and materials under normal residential use for as long as you own it.
- All Saatva bedding comes with a 1-year limited warranty against workmanship defects.
Returns & exchanges
If you're not completely happy with your purchase, you'll only pay a $99 processing fee for pickup.
45-day free returns on bedding
Try your new Saatva bedding for 45 days in the comfort of your own bed. If you don't love it, we'll give you a full refund.
Frequently asked questions
Mattresses
All of our mattresses come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you aren't completely satisfied, you can return for a full refund less a $99 processing fee. If you prefer, you can exchange for a $99 processing fee and we'll manufacture the new mattress for you. Just give us a call at 1-833-799-1692 and we'll take care of the rest.
Mattress Toppers
All mattress toppers come with a 180-night home trial, so you have plenty of time to decide whether it's right for your current mattress.
At this time we do not have an exchange policy for mattress toppers. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.
Bedding
All Saatva bedding come with a 45-night free returns policy.
At this time we do not have an exchange policy for Saatva bedding. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.
Saatva Adjustable Bases
Saatva Adjustable Base Plus and Saatva Adjustable Base do not include a home trial and cannot be returned or exchanged.
See the Saatva Adjustable Base Plus 25-year limited warranty & Saatva Adjustable Base 10-year limited warranty for more details.
Bed Frames
All of our bed frames come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you decide to return or exchange your furniture for another during your home trial period, just give us a call and we'll come pick it up and refund your money, less a $99 processing fee.
Benches & Chairs
All of our benches, ottomans & chairs come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you decide to return or exchange your furniture for another during your home trial period, just give us a call and we'll come pick it up and refund your money, less a $99 processing fee.
We stand by the quality of our handcrafted, American-made mattresses. That's why we warrant them to be free from defects in workmanship and materials for as long as you own the mattress. See our warranty page for more details.
We also offer an unprecedented Fairness Replacement option, should your mattress be deemed defective. This option completely eliminates the hassle of dealing with warranty issues by allowing you to purchase a brand new Saatva mattress replacement at a percentage of the original price you paid—and you get to keep your old mattress. See the warranty page for details.Saatva benches, ottomans, and chairs have the same lifetime warranty as our bed frames. They are warranted to be free of defects due to faulty materials and workmanship for the life of the product under normal residential care and use.
Upholstery fabrics and cushions are not covered by this warranty.
This warranty is only valid as long as the furniture is upholstered in its original fabric.
If your Saatva furniture is deemed to have manufacturer defects in workmanship or materials, Saatva at its option will replace or repair these defects, including both parts and labor, at no cost to the customer.
Saatva bedding is warranted against any product quality issues for one year by repairing or replacing the defective product. If your item has to be replaced within that year, the replacement item will continue on the original one-year warranty.
The warranty does not cover staining, discolorations, or abuse of product.
If you aren't completely happy with your Saatva mattress during your 365-night home trial, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your mattress and issue a refund for the purchase price (taxes included) to your original method of payment.
You’ll only pay a $99 processing fee and we’ll take care of the rest!
We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers.Our Crib Mattress is an exception with a 45-day free return.
If you aren't completely happy with your Saatva furniture during your 365-night home trial, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your item and issue a refund for the purchase price (taxes included) to your original method of payment.
You’ll only pay a $99 processing fee and we’ll take care of the rest!
Bedding products returned within 45 days of the delivery date will get a full refund to the original form of payment. There are no restocking or penalty fees for used products, but we do ask that you wash your used bedding before returning.
To make a bedding return, simply call 1-877-672-2882 or email info@saatvamattress.com. If you received our bedding as a gift, please call us for help with your return.
At this time we do not have an exchange policy for Saatva bedding. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.
If you decide to exchange your mattress for another Saatva mattress during your 365-night home trial, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your mattress and start the exchange process.
You’ll only pay a $99 processing fee for your replacement delivery and mattress pickup, and we’ll take care of the rest!We never resell exchanged mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers. Once your new mattress is delivered, a new 365-night home trial begins.
We’ve learned that the most common reason people exchange is for a different mattress size or height, so be sure to measure the height of your bed frame, adjustable base, and/or foundation/box spring before ordering. You can also call one of our friendly sleep guides for assistance 24/7.
If you decide to exchange your furniture for another style during your 365-night home trial, just give us a call at 1-866-747-0194. We’ll schedule a pick up of your item and start the exchange process.
You’ll only pay a $99 processing fee for your replacement delivery and pickup, and we’ll take care of the rest!
The Extend protection plan provides peace of mind and financial protection for your mattress investment from accidental damage.
This plan covers accidental stains and damage NOT covered by the Saatva mattress warranty, such as rips, tears and stains. This plan does not cover theft or damage caused by abuse or misuse.
Plans are effective from the day your mattress is delivered.
For more info & FAQs about Extend accident protection, check out our Extend page.