Home trial, warranty, and return policies

At Saatva, we never pressure you to make up your mind quickly. All of our mattresses come with a 180-night home trial, so you have plenty of time to decide whether it’s right for you. If at any point during your home trial you’re not satisfied, just give us a call and we’ll come pick up the mattress and refund your money, less a $99 transportation fee to cover our cost of gas and labor for the pickup. That’s it.

We stand by the quality of our handcrafted, American-made mattresses. That's why we warrant them to be free from defects in workmanship and materials for periods of 15 to 25 years, depending on the mattress. See our warranties page for specific details on each mattress warranty.

We also offer an unprecedented Fairness Replacement option, should your mattress be deemed defective. This option completely eliminates the hassle of dealing with warranty issues by allowing you to purchase a brand new Saatva mattress replacement at a percentage of the original price you paid—and you get to keep your old mattress. Check out each mattress warranty page for specific details.

If you aren't completely happy with your Saatva mattress during your 180-night home trial, just give us a call at 877-672-2882. We’ll schedule a pick up of your mattress and issue a refund for the purchase price (taxes included) to your original method of payment.

You’ll only pay a $99 flat fee to cover the labor and transport for mattress pickup, and we’ll take care of the rest!
We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers.

If you decide to exchange your mattress for another Saatva mattress during your 180-night home trial, just give us a call at 877-672-2882. We’ll schedule a pick up of your mattress and start the exchange process.
You’ll only pay a $99 flat fee to cover the labor and transport for your replacement delivery and mattress pickup, and we’ll take care of the rest!

We never resell exchanged mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers. Once your new mattress is delivered, a new 180-night home trial begins.

We’ve learned that the most common reason people exchange is for a different mattress size or height, so be sure to measure the height of your bed frame, adjustable base, and/or foundation/box spring before ordering. You can also call one of our friendly sleep guides for assistance 24/7.