Protection plan coverage & benefits
Why should I add an Extend Protection Plan?
Extend provides coverage for your product against accidental stains such as food, drink and bodily fluids, as well as accidental damage such as cuts and punctures. Extend offers affordable, modern, and easy-to-understand plans.
You are also covered for accidental stains and damage not covered by the manufacturer's warranty from day one.
How it works
Life happens. Extend has you covered for accidental stains and damage not covered by the Saatva lifetime warranty.
Easy claims, great service
Filing a claim is simple. Contact Extend online or by phone at (877) 248-7707. They'll process your claim in minutes and once approved, send you details on your repair.
FAQsFrequently asked questions
The plan provides coverage for accidental stains and damage not covered by our manufacturer's warranty from day one.
We stand by the quality of our handcrafted mattresses. That's why we warrant them to be free from defects in workmanship and materials for as long as you own the mattress. See our lifetime warranty page for more details.
We also offer an unprecedented Fairness Replacement option, should your mattress be deemed defective. This option completely eliminates the hassle of dealing with warranty issues by allowing you to purchase a brand new Saatva mattress replacement at a percentage of the original price you paid—and you get to keep your old mattress. See the warranty page for more details.If you return your product, Saatva returns the money you paid for the protection plan. Depending on how much time has passed since your purchase, Extend may issue a prorated refund.
The Extend™ protection plan provides peace of mind and financial protection for your mattress investment from accidental damage.
This plan covers accidental stains and damage NOT covered by the Saatva mattress warranty, such as rips, tears and stains. This plan does not cover theft or damage caused by abuse or misuse.
Plans are effective from the day your mattress is delivered.
For more info about Extend™ accident protection, check out our Extend™ page.
Saatva mattresses are eligible for the Extend protection plan. Simply select a plan length that best suits you and add to cart with your mattress.
If you return your product, Saatva will request your contract to be canceled and will issue you all refunds.
File directly with Extend, either online or by calling 1-877-248-7707. You will simply need to provide either your contract ID, email address, or other identifying piece of information. Extend will follow up if additional information and photos are needed.
Yes, you can cancel your coverage at any time. Simply call one of our friendly sleep guides at 1-877-672-2882. They will submit the cancellation request and also issue any remaining refunds.
You will be able to repair your product until the number of times and cost of the repair exceeds the retail price of the product.
Extend will review each claim and work with you to determine the best course of action in the event your product is irreparable.
Their terms & conditions currently does not allow for coverage of damage caused by third parties
Extend will only cover the cost of authorized repairs as they cannot guarantee the quality of work from third party repairs. In cases where customers seek their own third party repair services, the Extend protection plan would not be terminated. However, damage caused by unauthorized services may violate Extend’s terms and conditions and void future claims.