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Rest easy. We’re always here to help.

Our team of U.S. based sleep guides are here for you 24 hours a day, 7 days a week, 365 days a year.

Frequently asked questions

  • Yes! Our Saatva Viewing Rooms are inviting, pressure-free spaces to experience Saatva comfort in real life.

  • We offer a year-round $225 discount off orders of $1,000 or more to active military, veterans, first responders, government employees, nurses, teachers, senior citizens & students. To apply the discount, simply click on the "Discount for first responders & more" box at checkout. You will be prompted to register with ID.me to verify your status and receive the discount. Note that your cart will automatically apply the larger discount if there is a promotional sale on Saatva.com that is better than your ID.me discount.

    We also occasionally offer promotional sales for limited time periods on our products on Saatva.com and Saatva Viewing Rooms. To be one of the first to learn about our latest sales, sign up for our mailing list at our site footer or text BED to SAATVA (722882). You can unsubscribe at any time.

  • To check the status of your Saatva order at any time, use our Order Tracker. You will need your order number and the email address associated with your order. Your email address must be entered exactly as it is on your order (case-sensitive).

    NOTE: Delivery of a mattress and/or furniture order is confirmed once the order is out of production and the local delivery team contacts you directly to schedule your delivery date. If you don't have your order number available or just want to speak with one of our sleep guides about your order, you can give us a call at 1-877-672-2882, start a chat, or email us at info@saatvamattress.com.

  • Saatva mattresses come in standard U.S. sizes
    • Twin: 38'' x 75''
    • Twin XL: 38'' x 80''
    • Full: 54'' x 75''
    • Queen: 60'' x 80''
    • King: 76'' x 80''
    • Split King: 76'' x 80'' (two Twin XL)
    • Cal King: 72 x 84''
    NOTE: Split Cal King is only available in the Saatva Classic 11.5", Solaire, and Loom & Leaf mattresses. Split Cal King is two mattresses placed side by side, each measuring 36'' x 84''. Split King is two Twin XLs placed side by side.
  • We stand by the quality of our handcrafted, American-made mattresses. That's why we warrant them to be free from defects in workmanship and materials for as long as you own the mattress. See our warranty page for more details.

    We also offer an unprecedented Fairness Replacement option, should your mattress be deemed defective. This option completely eliminates the hassle of dealing with warranty issues by allowing you to purchase a brand new Saatva mattress replacement at a percentage of the original price you paid—and you get to keep your old mattress. See the warranty page for details.

  • You can use your existing box spring or foundation if:
    • You purchased your box spring or foundation within the last 7 years.
    • Your existing box spring or foundation is in good condition and provides sturdy center support.
    • You don't mind not having a matching foundation.
    NOTE: Saatva HD requires pairing with the HD Foundation for adequate support. Saatva mattresses also work with platform beds, without the need for a foundation. Please make sure your existing platform bed has:
    • A solid, durable surface. If your platform has a slatted support system, make sure the slats are spaced less than 4" apart. If they're not, you can add a 1/2" thick piece of plywood to place on top. This extra layer of support is needed because Saatva mattresses are heavier due to their premium quality materials.
    • A proper center support. This means you must have a center leg in the middle of your platform bed frame.
    NOTE: Must add a solid surface over platform slats such as plywood, masonite board, or bunkie board, when used with the dual-sided Zenhaven latex mattress. If you have any questions, you can reach one of our sleep guides 24/7 at 1-877-672-2882.
Trial
  • Mattresses

    All of our mattresses come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you aren't completely satisfied, you can return for a full refund less a $99 processing fee. If you prefer, you can exchange for a $99 processing fee and we'll manufacture the new mattress for you. Just give us a call at 1-833-799-1692 and we'll take care of the rest.

    Mattress Toppers

    All mattress toppers come with a 180-night home trial, so you have plenty of time to decide whether it's right for your current mattress.

    At this time we do not have an exchange policy for mattress toppers. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.

    Bedding

    All Saatva bedding come with a 45-night free returns policy.

    At this time we do not have an exchange policy for Saatva bedding. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.

    Saatva Adjustable Bases

    Saatva Adjustable Base Plus and Saatva Adjustable Base do not include a home trial and cannot be returned or exchanged.

    See the Saatva Adjustable Base Plus 25-year limited warranty & Saatva Adjustable Base 10-year limited warranty for more details.

    Bed Frames

    All of our bed frames come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you decide to return or exchange your furniture for another during your home trial period, just give us a call and we'll come pick it up and refund your money, less a $99 processing fee.

    Benches & Chairs

    All of our benches, ottomans & chairs come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you decide to return or exchange your furniture for another during your home trial period, just give us a call and we'll come pick it up and refund your money, less a $99 processing fee.

Delivery
  • White glove delivery is the Saatva service standard and comes free with every mattress, bedroom furniture and rug order. While our teams don't actually wear white gloves, we do all the work for you.

    We hand-deliver your mattress and set it up in the room of your choice. We also take away your old mattress and foundation* if you select the "free mattress & foundation removal" at checkout—all at no extra charge!

    Typically, mattress orders are delivered from our factories within a 9-21 day time frame, depending on your zip code.

    Our bedroom furniture is also hand-delivered and assembled (if applicable) and bedroom rugs are delivered and set up in the room of your choice (rug area must be cleared of furniture by customer prior to delivery). You get all this for free as part of our premium white glove delivery service.

    *Note that there are a few items our delivery teams won't take away the following items:

    • Waterbed bases
    • Standard metal bed frames
    • Sleep Number bases
    • Stained and/or damaged mattresses & foundations/box springs

  • Every Saatva mattress is made to order, which means they don't sit in storage.

    Occasionally, we can shorten the delivery time when we have a change or cancellation from another order of the exact same product. This allows us to redirect that freshly made and sealed mattress to you. We’d love to help in any way if you need your mattress faster. Our friendly sleep guides are here for you 24/7 at 1-877-672-2882.

Returns & Exchanges
  • If you aren't completely happy with your Saatva mattress during your 365-night home trial, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your mattress and issue a refund for the purchase price (taxes included) to your original method of payment.

    You’ll only pay a $99 processing fee and we’ll take care of the rest!
    We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers.

    Our Crib Mattress is an exception with a 45-day free return.

  • Bedding and bath products returned within 45 days of the delivery date will get a full refund to the original form of payment. There are no restocking or penalty fees for used products, but we do ask that you wash any used products before returning.

    To make a bedding or bath return, simply call 1-877-672-2882 or email info@saatvamattress.com. If you received our bedding as a gift, please call us for help with your return.

  • If you decide to exchange your mattress for another Saatva mattress during your 365-night home trial, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your mattress and start the exchange process.
    You’ll only pay a $99 processing fee for your replacement delivery and mattress pickup, and we’ll take care of the rest!

    We never resell exchanged mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers. Once your new mattress is delivered, a new 365-night home trial begins.

    We’ve learned that the most common reason people exchange is for a different mattress size or height, so be sure to measure the height of your bed frame, adjustable base, and/or foundation/box spring before ordering. You can also call one of our friendly sleep guides for assistance 24/7.

Warranty
  • We stand by the quality of our handcrafted, American-made mattresses. That's why we warrant them to be free from defects in workmanship and materials for as long as you own the mattress. See our warranty page for more details.

    We also offer an unprecedented Fairness Replacement option, should your mattress be deemed defective. This option completely eliminates the hassle of dealing with warranty issues by allowing you to purchase a brand new Saatva mattress replacement at a percentage of the original price you paid—and you get to keep your old mattress. See the warranty page for details.

  • We stand by the quality of our handcrafted bedroom furniture. That's why we warrant them to be free from defects in workmanship and materials for as long as you own the furniture.

    See our bed frame warranty, adjustable base warranty and benches & chairs warranty pages for more details.

Saatva Viewing Rooms

Experience Saatva comfort in real life in an inviting, pressure-free environment before enjoying your 365-night home trial.

Visit a store
Saatva Viewing Room