What Does White Glove Delivery Really Mean?

White glove delivery includes premium service for delicate or valuable items, ensuring careful handling, setup, and packaging removal. Saatva provides this service free with every mattress purchase, offering convenience, professionalism, and peace of mind. Benefits include scheduled deliveries, reduced damage risk, expert installation, and a seamless customer experience.

One way Saatva seeks to win and keep your business is by offering white glove delivery with every mattress order, free. But don’t expect our professional delivery people to be wearing white gloves (we get asked about that a lot).

To understand why no actual gloves are involved, let’s look at what exactly we mean by white glove delivery service—and why our customers appreciate it.

What is white glove delivery?

White glove delivery is an approach to delivering high-quality, often expensive, products with a level of attention that goes beyond simply delivering goods.

It’s about creating a positive, smooth experience from the time you place an order to the moment your new purchase is brought into and set up in your home.

Offering several solutions that can be customized to your particular needs, white glove delivery is distinguished above all by the human touch.

Personal connection, demonstrating care and attention to detail, and providing a sense of being looked after—these are some of the ways white glove delivery is so different from plain old delivery.

Where typical doorstep delivery means the company delivers the mattress to your door and leaves it to you to move it where you want it, our white glove service involves delivering the mattress to the room of your choice, setting it up, and (if you request it in advance) removing your old mattress and box spring or foundation.

White glove delivery is especially suited for items that are delicate, valuable, or require special handling—such as furniture, electronics, artwork, and other pricey pieces.

Businesses that offer white glove delivery serve customers who require an extra level of care in handling and shipping their products.

These may include art galleries, furniture stores, fresh goods stores, luxury goods dealers, medical equipment suppliers, and vehicle dealerships.

While some companies offer white glove delivery as a premium or “diamond” level of delivery service, it’s free—and standard procedure—with Saatva.

What does white glove delivery include?

What exactly are the features of white glove delivery that make it so convenient for customers? Here are some:

  • Scheduling delivery at your preferred time: White glove delivery works around your schedule to get your purchase to you when it’s convenient for you.
  • Careful handling of your purchases: Professionals trained to properly handle items for delivery ensure your product is protected from damage during loading, delivery, unloading, and setup.
  • Inspecting your purchase before delivery: Your purchase is inspected for any visible damage before it’s transported to guarantee it’s in top condition before the delivery process begins.
  • Professional delivery team: What really sets white glove delivery apart is the expertise and professionalism of your delivery team. They’re trained specifically to handle valuable, delicate, and large items (such as mattresses) with care and precision—just as you should expect your purchases to be handled.
  • Delivery to your room of choice: Unlike typical doorstep delivery, where it’s up to you to move your purchase to where you want it, our white glove delivery includes moving your new mattress to whichever room you want it in.
  • Setup and installation: Instead of leaving it up to you to figure out how to set up your new mattress, our white glove delivery professionals assemble and install your new purchases for you. This ensures you can begin immediately to use, and enjoy, your new mattress.
  • Removing packaging: Your Saatva delivery team will remove all the packaging materials from your new mattress, leaving the area clear of debris and freeing you of the need to dispose of these materials yourself.

What are the benefits of white glove delivery?

Here are some of the top reasons to shop from a brand offering white glove delivery:

  • Premium handling of your product: From start to finish, white glove delivery ensures your items are treated with care and concern for protecting them against damage.
  • Exceptional customer service: White glove delivery puts customer satisfaction above all else. Deliveries that are scheduled at your convenience, and that include a dedicated point of contact, mean that you will receive a seamless, personalized experience free of guesswork and uncertainty.
  • Lower risk of damage: Using special packaging materials and technology, white glove delivery reduces the risk of damage during transit. Knowing your delicate and valuable items will arrive in pristine condition offers you peace of mind.
  • Convenience: White glove delivery frees you from concerns about the handling and logistics of your purchase. Leaving delivery to professional delivery experts means you can focus on other things.
  • Reliability: White glove delivery offers updates and reliable tracking information so you will know where your shipment is and exactly when you can expect it.
  • Environmentally friendly: Scheduled deliveries mean fewer deliveries—and vehicles on the road—because they can be coordinated in a way that reduces the number of delivery attempts.

All Saatva mattresses come with free white glove delivery

Saatva Classic Innerspring Mattress

Our flagship luxury mattress is expertly engineered with coil-on-coil construction for durability, a layer of memory foam for enhanced back support, and a cushiony Euro pillow top for extra comfort.

All Saatva mattresses come with free white glove delivery

Contour5 Mattress

Luxurious body-hugging feel and pressure relief with 3” of ultra-premium, high-density 5-lb memory foam.

All Saatva mattresses come with free white glove delivery

Zenhaven Latex Mattress

Natural latex responds to every curve for pressure-free support and responsive comfort. Natural latex is supple, resilient, and durable, for the ultimate in elevated sleep. (It’s naturally hypoallergenic too.)

All Saatva mattresses come with free white glove delivery

Memory Foam Hybrid Mattress

This memory foam hybrid mattress features the perfect balance of body-contouring and responsive feel. Enjoy the innovative cooling system, which prevents overheating.

All Saatva mattresses come with free white glove delivery

Latex Hybrid Mattress

This hybrid mattress combines the pressure-free support of natural latex with the classic innerspring feel. Handcrafted with pure materials for the ultimate in cool and healthy sleep.

All Saatva mattresses come with free white glove delivery

Saatva HD Mattress

This luxury hybrid innerspring mattress is specifically engineered to support people weighing between 300 and 500 pounds. Plush upper layers made of foam and latex deliver comfort, while a high-durability coil base offers support.

All Saatva mattresses come with free white glove delivery

Saatva Rx Mattress

Specially designed to give maximum support and pressure relief that can help alleviate discomfort associated with serious and chronic back and joint conditions like sciatica, arthritis, herniated disc, and scoliosis.

All Saatva mattresses come with free white glove delivery

Solaire Adjustable Firmness Mattress

Featuring precise 50 firmness settings on each side of the bed for personal customization. Natural latex and gel-infused memory foam layers provide luxurious comfort and support.

FAQs

What’s an example of white glove service?

Large, heavy pieces of furniture—including mattresses and foundations—benefit from white glove delivery because professionals handle assembly, setup, placement within the home, and even removing protective packaging so you don’t have to do it yourself.

Do you tip white glove delivery people?

Tipping for furniture, including mattress, delivery isn’t required—but it’s appreciated. Experts suggest tipping between $5 to $25 per person on your delivery team.

Why is white glove delivery expensive?

Like other premium services, white glove delivery can be expensive because of the extra, customizable steps involved. Of course, the cost of white glove delivery varies, depending on such factors as the type of product, its size, and destination. Most items typically cost between $100 and $250 per shipment.

Enjoy free white glove delivery at Saatva

Saatva offers free white glove delivery with every mattress order. This means your new mattress will be delivered to and set up in the room of your choice. We’ll also remove your old mattress (if you select this option) at no extra charge.

Our mattresses also come with a 365-night home trial and lifetime warranty. Take our mattress quiz to find your perfect match.

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