Free Mattress White Glove Delivery & Setup
Easy scheduling
Our delivery partners will call you with a four-hour time window the day before your chosen delivery date. If you need to cancel, you won’t be charged a fee.
Free in-room delivery & setup
We hand-deliver and assemble your mattress and bed frame in the room of your choice with our White Glove Delivery service. Just sit back, relax, and let us do the hard work!
Free mattress & foundation removal*
No need to worry about disposing of your old mattress. We'll take it away for free.
*Select free mattress & foundation removal option at checkout.NOTE: See the list of items not approved for removal by our delivery partners here.
Free shipping on all bedding
All bedding orders ship free via FedEx. They also come with free 45-day returns if you don’t love your product.
Frequently asked questions
We currently do not ship directly to Hawaii or Alaska, but one of our friendly sleep guides can arrange delivery of your mattress through a freight forwarder in Seattle or California. If you live in Alaska or Hawaii and need help scheduling delivery, give us a call at 1-877-672-2882.
Because of supply chain issues due in part to the pandemic, we will not be resuming business in Canada for the foreseeable future.
Saatva doesn't have direct shipping channels outside of the continental United States, but you're welcome to use a freight forwarder. We can deliver at no cost to a freight forwarder in the U.S. of your choosing. From there, you'd make transportation arrangements with them.
White glove delivery is the Saatva service standard and comes free with every mattress, bedroom furniture and rug order. While our teams don't actually wear white gloves, we do all the work for you.
We hand-deliver your mattress and set it up in the room of your choice. We also take away your old mattress and foundation* if you select the "free mattress & foundation removal" at checkout—all at no extra charge!
Typically, mattress orders are delivered from our factories within a 9-21 day time frame, depending on your zip code.
Our bedroom furniture is also hand-delivered and assembled (if applicable) and bedroom rugs are delivered and set up in the room of your choice (rug area must be cleared of furniture by customer prior to delivery). You get all this for free as part of our premium white glove delivery service.
*Note that there are a few items our delivery teams won't take away the following items:
- Waterbed bases
- Standard metal bed frames
- Sleep Number bases
- Stained and/or damaged mattresses & foundations/box springs
Every Saatva mattress is made to order, which means they don't sit in storage.
Occasionally, we can shorten the delivery time when we have a change or cancellation from another order of the exact same product. This allows us to redirect that freshly made and sealed mattress to you. We’d love to help in any way if you need your mattress faster. Our friendly sleep guides are here for you 24/7 at 1-877-672-2882.
Don’t worry! If your new mattress can’t fit up your staircase, we’ll exchange it for one of a different size or height, or take it back and issue a refund, less a $99 processing fee.
If you have any concerns about your mattress fitting, please contact one of our sleep guides, who will walk you through stairway and hallway measurements and make sure you order the correct size.
If for any reason you need to cancel your order, just give us a call at 1-877-672-2882 prior to your scheduled delivery day. We will not charge a cancellation fee if you call before your scheduled delivery.
If you are running late for your scheduled delivery time, our team will wait an additional 20 minutes as a courtesy. If you cannot be home for your delivery, we will take back the mattress and arrange for a new delivery time at no charge. You also have the option of cancelling the order for a full refund, less a $99 processing fee.
Sometimes the unexpected happens. If our delivery team is running late, a dispatcher will call you to reschedule your free white-glove delivery as soon as possible.
We strive for perfection, but in the unlikely event that we deliver the wrong size mattress, or if a mattress arrives damaged, don’t worry. You can send the mattress back with our drivers and we will deliver a new one to you on the next available delivery day. Or you can keep the mattress and note the damage on the driver’s delivery ticket. We will then make arrangements to exchange it for you as soon as possible at no charge.
Saatva bedding orders are shipped via FedEx. Once shipped, we'll email you a tracking number so you can follow your package along its route. You can also use our Order Tracker to track your shipment.
As part of our white glove service, our delivery team will set up your new mattress and take away your old mattress and foundation (or box spring) for free. All you need to do is check the box next to "Free mattress & foundation removal" at checkout.
Note that there are a few items our delivery teams won't take away the following items:
- Waterbed bases
- Standard metal bed frames
- Sleep Number bases
- Stained and/or damaged mattresses & foundations/box springs
A Certificate of Insurance (COI) can be provided for delivery. If your building/property requires a COI, we ask that you email us a copy of the sample COI for your building. We will forward that sample to our delivery team to ensure that it is filled out prior to delivery.
NOTE: At least 24 hours advance notice is required for filling out the COI.
On Display to Order
All merchandise, including mattresses, bed frames, and bedding products are on display to order in our Saatva Viewing Rooms across the country.
- Everything we have on display includes free shipping or white glove delivery.
- Pillows and bedding products come with a 45-day free return policy.
- Typically, mattress orders are delivered from our factories within a 9-21 day time frame, depending on your zip code.
- Mattresses and bedroom furniture come with our 365-night home trial. If you decide to return your mattress or furniture within that home trial period, we will issue you a refund of your purchase price. The only cost to you is a $99 processing fee (plus local tax).