Saatva Charlotte - South Park

All of our mattresses are made to order and arrive to you factory fresh. That means the high-quality materials inside them need a little bit of time to soften up. You should notice your new mattress begin to conform to your body after a few days. You may even notice continuing improvement for up to a month.

Remember that your body will need some time to adjust to a brand new mattress. If you've been sleeping on an old mattress, your body likely got used to it, even if it didn't provide you with adequate support. That's why we give you a generous 365-night home trial to give you time to acclimate to your new mattress.

If after a month or so, you still feel that your mattress is too firm (or too soft), contact us and one of our friendly sleep guides will be happy to help you.

No, Saatva Viewing Rooms cannot accept and process any returns or exchanges.
To return or exchange your product within your trial period, contact us via phone, email or chat 24/7.

Aside from being able to touch and feel the products in person, our Viewing Rooms give you the opportunity to get one-on-one, personalized recommendations from an expert sleep guide based on your unique sleep needs.

All current promotions and sales are available on both our website and in stores, so you never have to worry about missing out on our best offers. 

No. Currently, our Viewing Rooms are unable to accept Apple Pay as a form of payment. We’re working hard to add it to our checkout process in the near future.

No. It’s part of our pledge to be honest and transparent about what you’re buying. Saatva is committed to giving you honest guidance, even if it means directing you to another mattress brand that’s a better fit for you. In a regular mattress store environment, a commissioned employee makes more money when they sell you a particular brand, so you may get pressured into a choice that’s not right for you. That’s just not the Saatva way.

We currently do not offer promo codes or coupons. However, we occasionally offer promotional sales for limited time periods on our products on Saatva.com and Saatva Viewing Rooms. The details of the promotion can be seen by clicking on the banner at the top of the website. 

To be one of the first to learn about our latest sales, sign up for our mailing list at our site footer.

Discounts are automatically applied to your cart when your cart total is eligible.

We offer a year-round $225 discount off orders of $1,000 or more to active military, veterans, first responders, government employees, nurses, teachers, senior citizens & students. To apply the discount, simply click on the "Discount for first responders & more" box at checkout. You will be prompted to register with ID.me to verify your status and receive the discount. Note that your cart will automatically apply the larger discount if there is a promotional sale on Saatva.com that is better than your ID.me discount.

If you're an interior design professional, check out our Design Trade Program to get 14% cash back on all your Saatva orders. 

At Saatva, we're committed to offering you the best quality mattresses at the best price. Selling directly to customers means we can offer our premium products for a much lower price than traditional retail mattress brands every day of the year. We pledged from day one to always be transparent in our pricing, so our customers never have to scramble to get a great value.

Mattresses

All of our mattresses come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you aren't completely satisfied, you can return for a full refund less a $99 processing fee. If you prefer, you can exchange for a $99 processing fee and we'll manufacture the new mattress for you. Just give us a call and we'll take care of the rest.

Mattress Toppers

All mattress toppers come with a 180-night home trial, so you have plenty of time to decide whether it's right for your current mattress.

At this time we do not have an exchange policy for mattress toppers. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.

Bedding

All Saatva bedding comes with a 45-night free returns policy.

At this time we do not have an exchange policy for Saatva bedding. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.

Saatva Adjustable Bases

Saatva Adjustable Base Plus and Saatva Adjustable Base do not include a home trial and cannot be returned or exchanged.

See the Saatva Adjustable Base Plus 25-year limited warranty & Saatva Adjustable Base 10-year limited warranty for more details.

Bed Frames

All of our bed frames come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you decide to return or exchange your furniture for another during your home trial period, just give us a call and we'll come pick it up and refund your money, less a $99 processing fee.

Rugs

All Saatva bedroom rugs come with a 45-night home trial. If you aren't completely satisfied, you can return for a full refund less a $99 processing fee.

At this time we do not have an exchange policy for Saatva rugs. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.

Benches & Chairs

All of our benches, ottomans & chairs come with a 365-night home trial, so you have plenty of time to decide whether it's right for you. If you decide to return or exchange your furniture for another during your home trial period, just give us a call and we'll come pick it up and refund your money, less a $99 processing fee.

As part of our white glove service, our delivery team will set up your new mattress and take away your old mattress and foundation (or box spring) for free. All you need to do is check the box next to "Free mattress & foundation removal" at checkout.

Note that there are a few items our delivery teams won't take away:

• Waterbed bases
• Standard metal bed frames
• Sleep Number bases
• Stained and/or damaged mattresses & foundations/box springs
• Old bed frames, night stands, & other old furniture

If you aren't completely happy with your Saatva mattress or you decide to exchange your mattress for another Saatva mattress during your 365-night home trial, just give us a call. We’ll schedule a pick up of your mattress and issue a refund for the purchase price (taxes included) or start the exchange process.

You’ll only pay a $99 processing fee and we’ll take care of the rest!

Return refund info:
• Paid with credit card, return within 180 days:

Purchase price (taxes included) will be refunded back to the same credit card used for payment*

• Paid with credit card, return over 180 days:

Purchase price (taxes included) will be refunded back via check or ACH

• PayPal payment, return within one year:

Purchase price (taxes included) will be refunded back to your PayPal account

• PayPal payment, return over one year of purchase date:

Purchase price (taxes included) will be refunded back via check or ACH

• Affirm payments within one year of purchase date:

Purchase price (taxes included) will be refunded back to your Affirm account

* Customers may request a check or ACH refund if there's an issue with the original method of payment.

Note that the most common reason people exchange is for a different mattress size or height, so be sure to measure the height of your bed frame, adjustable base, and/or foundation/box spring before ordering. You can also contact one of our friendly sleep guides for assistance 24/7.

We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them at cost to employees and associates across our network of more than 150 delivery partners.

If you aren't completely happy with your Saatva furniture, you can return or exchange* your item for another style during your 365-night home trial (45-night trial period for nightstands). Just give us a call and one of our friendly sleep guides will assist you. We’ll schedule a pick up of your item and issue a refund for the purchase price (taxes included) or start the exchange process.

You’ll only pay a $99 processing fee and we’ll take care of the rest!

Return refund info:
• Paid with credit card, return within 180 days:

Purchase price (taxes included) will be refunded back to the same credit card used for payment**

• Paid with credit card, return over 180 days:

Purchase price (taxes included) will be refunded back via check or ACH

• PayPal payment, return within one year:

Purchase price (taxes included) will be refunded back to your PayPal account

• PayPal payment, return over one year of purchase date:

Purchase price (taxes included) will be refunded back via check or ACH

• Affirm payments within one year of purchase date:

Purchase price (taxes included) will be refunded back to your Affirm account

*Excludes Saatva adjustable bases which are not eligible for returns or exchanges.
** Customers may request a check or ACH refund if there's an issue with the original method of payment.

Bedding products returned within 45 days of the delivery date will get a full refund to the original form of payment. There are no restocking or penalty fees for used products, but we do ask that you wash any used products before returning.

To make a bedding return, simply call or email us and one of our friendly sleep guides will assist you. If you received our bedding as a gift, please call us for help with your return.

At this time we do not have an exchange policy for Saatva bedding products. If you would like to exchange your merchandise, simply return your order and repurchase the item of your choice.

If you aren't completely happy with your Saatva rug during your 45-day trial period, simply call or email us and one of our friendly sleep guides will assist you.

We’ll schedule a pick up of your rug and issue a refund for the purchase price (taxes included) to your original method of payment. You’ll only pay a $99 processing fee and we’ll take care of the rest!

If you decide to exchange your rug for another style during your 45-day trial period, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your item and start the exchange process.

You’ll only pay a $99 processing fee for your replacement delivery and pickup, and we’ll take care of the rest!