If you decide to exchange your mattress for another Saatva mattress during your 180-night home trial, just give us a call at 877-672-2882. We’ll schedule a pick up of your mattress and start the exchange process.
You’ll only pay a $99 flat fee to cover the labor and transport for your replacement delivery and mattress pickup, and we’ll take care of the rest!
We never resell exchanged mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers.
Once your new mattress is delivered, a new 180-night home trial begins.
We’ve learned that the most common reason people exchange is for a different mattress size or height, so be sure to measure the height of your bed frame, adjustable base, and/or foundation/box spring before ordering. You can also call one of our friendly sleep guides for assistance 24/7.