Our expertly engineered mattresses are built to last. Your satisfaction is what drives our business.
The Saatva Solaire is protected under an unprecedented 25-year warranty: ALL parts are covered for the first 5 years and ALL labor is covered for the first 15 years!
We warrant that our American made luxury mattresses will be free from defects in workmanship and materials for a prorated period of 25 years. Following are the very clear details of the friendliest warranty in the mattress industry:
There are too many conflicts and arguments between mattress stores and their customers as to determining actual defects. It’s unfair to you and the “Fairness Replacement Option” has completely eliminated any warranty issue being a hassle for you. Here is how it works:
Under all circumstances, if you are choosing the “Fairness Replacement Option,” YOU GET TO KEEP YOUR ORIGINAL MATTRESS. If you choose, instead of us repairing your Solaire in years 6 to 10, we will replace your Solaire for only 50% of the original price you paid and years 11 to 25, we will replace your Solaire for only 75% of the original price you paid. There are no other fees, not even for delivery of your new mattress. Remember, YOU KEEP YOUR ORIGINAL MATTRESS, be it for another room in your home, a family member or friend, or to donate to the charity of your choice.
Queen and larger size frames must have a vertical center support. If you have a Full or Twin size bed, your warranty will be valid with the use of a 4-legged metal frame.
As with all premium sleep products, certain body conformity adaptations will take place as your mattress adjusts to your particular body shape. This is to be expected and is part of the performance of your mattress. Body impressions greater than 1" are covered by the warranty.
Solaire by Saatva
Lineal provides an unprecedented 25-year warranty like no other in the industry. ALL parts and ALL labor are covered for the first 5 years! For years 6–25 you are responsible for labor, transportation fees, and parts, on a prorated basis. For further details relating to years 6–25 of your warranty:
We partnered with the renowned, Leggett & Platt to create an original adjustable base. If you would like to talk with a representative about any warranty issues you may have call 800-888-3078
Monday — Friday, 8am — 8pm EST and Saturday, 10am — 3pm EST
The Saatva Company's 24/7 concierge service is available 24 hours a day, 7 days a week at 877-672-2882.
The Lineal™ Adjustable Base works with most mattresses. As is congruent with the industry, the Lineal™ Adjustable Base is non-returnable, does not include a home trial period and can not be exchanged.