Home trial, warranty, and return policies

At Saatva, we never pressure you to make up your mind quickly. All of our mattresses come with a 180-night home trial, so you have plenty of time to decide whether it’s right for you. If at any point during your home trial you’re not satisfied, just give us a call and we’ll come pick up the mattress and refund your money, less a $99 processing fee for the pickup. That’s it.

The Solaire comes with a prorated 25-year warranty. All parts are fully covered for the first five years, and all labor for the first 15 years. During years six through 10, you are responsible for 50% of the cost of the part(s) and related shipping. During years 11-15, you are responsible for 75% of the cost of the part(s) and related shipping. During years 16-20, you are responsible for labor and transportation costs related to receiving and installation of the new part(s) and 85% of the cost of the part(s). During years 21-26 you are responsible for labor and transportation costs related to receiving and installation of the new part(s) and 90% of the cost of the part(s). Separate from the warranty, we also offer a Fairness Replacement Option. If you choose this option, instead of repairing your Solaire in years six to 10, we will replace it for 50% of the original price you paid. In years 11 to 25, we will replace your Solaire for 75% of the original price you paid. There are no additional fees.

If you aren't completely happy with your Saatva mattress during your 180-night home trial, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your mattress and issue a refund for the purchase price (taxes included) to your original method of payment.

You’ll only pay a $99 processing fee and we’ll take care of the rest!
We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers.

If you aren't completely happy with your Saatva bed frame during your 180-night home trial, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your bed frame and issue a refund for the purchase price (taxes included) to your original method of payment.

You’ll only pay a $99 processing fee and we’ll take care of the rest!

If you decide to exchange your mattress for another Saatva mattress during your 180-night home trial, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your mattress and start the exchange process.
You’ll only pay a $99 processing fee for your replacement delivery and mattress pickup, and we’ll take care of the rest!

We never resell exchanged mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers. Once your new mattress is delivered, a new 180-night home trial begins.

We’ve learned that the most common reason people exchange is for a different mattress size or height, so be sure to measure the height of your bed frame, adjustable base, and/or foundation/box spring before ordering. You can also call one of our friendly sleep guides for assistance 24/7.