Home trial, warranty, and return policies
Frequently asked questions
The saatva-classic comes with a non-prorated <a href=/zenhaven/warranty target=_self class="t-link" >15-year warranty</a>. It works like this: If any defect occurs within the first two years, we’ll replace your mattress with a brand-new Saatva at no additional cost. In years three through 15, we’ll repair or replace your mattress for a transportation charge of $99 each way. Separate from the warranty, we also offer a Fairness Replacement Option. If you choose this option, in years three through five we will deliver a brand-new Saatva mattress for 30% of the original purchase; in years six through 10, for 50% of the original price; and in years 11 through 15, for 75% of the original price. In all cases you get to keep your original mattress.
If you aren't completely happy with your Saatva mattress during your 180-night trial, we will come get the mattress and refund your money. You will be responsible only for a $99 transportation cost to cover our cost of labor and gas for the mattress pickup. That's it. We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers.
If at any point during your 180-night home trial you decide you would like to exchange your Saatva for a different one, simply give us a call at 877-672-2882. We will send out a new mattress for a $99 transportation fee. Once your exchanged mattress is delivered, a new 180-night sleep trial begins. We’ve learned that the most common reason people request an exchange is for a different mattress size or height, so be sure to measure the height of your frame and foundation before ordering, or call one of our friendly sleep guides for assistance.