Home trial, warranty, and return policies

At Saatva, we never pressure you to make up your mind quickly. All of our mattresses come with a 180-night home trial, so you have plenty of time to decide whether it’s right for you. If at any point during your home trial you’re not satisfied, just give us a call and we’ll come pick up the mattress and refund your money, less a $99 transportation fee to cover our cost of gas and labor for the pickup. That’s it.

The Zenhaven comes with a non-prorated 20-year warranty. It works like this: If any defect occurs within the first two years, we’ll replace your mattress with a brand-new Saatva at no additional cost. In years three through 20, we’ll repair or replace your mattress for a transportation charge of $99 each way. Separate from the warranty, we also offer a Fairness Replacement Option. If you choose this option, in years three through five we will deliver a brand-new Saatva mattress for 30% of the original purchase; in years six through 10, for 50% of the original price; and in years 11 through 20, for 75% of the original price. In all cases you get to keep your original mattress.

If you aren't completely happy with your Saatva mattress during your 180-night home trial, just give us a call at 877-672-2882. We’ll schedule a pick up of your mattress and issue a refund for the purchase price (taxes included) to your original method of payment.

You’ll only pay a $99 flat fee to cover the labor and transport for mattress pickup, and we’ll take care of the rest!
We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers.

If you aren't completely happy with your Saatva bed frame during your 180-night home trial, just give us a call at 877-672-2882. We’ll schedule a pick up of your bed frame and issue a refund for the purchase price (taxes included) to your original method of payment.

You’ll only pay a $99 flat fee to cover the labor and transport for pickup, and we’ll take care of the rest!

If you decide to exchange your mattress for another Saatva mattress during your 180-night home trial, just give us a call at 877-672-2882. We’ll schedule a pick up of your mattress and start the exchange process.
You’ll only pay a $99 flat fee to cover the labor and transport for your replacement delivery and mattress pickup, and we’ll take care of the rest!

We never resell exchanged mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers. Once your new mattress is delivered, a new 180-night home trial begins.

We’ve learned that the most common reason people exchange is for a different mattress size or height, so be sure to measure the height of your bed frame, adjustable base, and/or foundation/box spring before ordering. You can also call one of our friendly sleep guides for assistance 24/7.