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Frequently asked questions
White glove delivery is the Saatva service standard and comes free with every mattress, bedroom furniture and rug order. While our teams don't actually wear white gloves, we do all the work for you.
We hand-deliver your mattress and set it up in the room of your choice. We also take away your old mattress and foundation* if you select the "free mattress & foundation removal" at checkout—all at no extra charge!
Typically, mattress orders are delivered from our factories within a 9-21 day time frame, depending on your zip code.
Our bedroom furniture is also hand-delivered and assembled (if applicable) and bedroom rugs are delivered and set up in the room of your choice (rug area must be cleared of furniture by customer prior to delivery). You get all this for free as part of our premium white glove delivery service.
*Note that there are a few items our delivery teams won't take away the following items:
- Waterbed bases
- Standard metal bed frames
- Sleep Number bases
- Stained and/or damaged mattresses & foundations/box springs
If you aren't completely happy with your Saatva mattress during your 365-night home trial, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your mattress and issue a refund for the purchase price (taxes included) to your original method of payment.
You’ll only pay a $99 processing fee and we’ll take care of the rest!
We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers.
Our Crib Mattress is an exception with a 45-day free return.
If you decide to exchange your mattress for another Saatva mattress during your 365-night home trial, just give us a call at 1-877-672-2882. We’ll schedule a pick up of your mattress and start the exchange process.
You’ll only pay a $99 processing fee for your replacement delivery and mattress pickup, and we’ll take care of the rest!
We never resell exchanged mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers. Once your new mattress is delivered, a new 365-night home trial begins.
We’ve learned that the most common reason people exchange is for a different mattress size or height, so be sure to measure the height of your bed frame, adjustable base, and/or foundation/box spring before ordering. You can also call one of our friendly sleep guides for assistance 24/7.
Every Saatva mattress is made to order, which means they don't sit in storage.
Occasionally, we can shorten the delivery time when we have a change or cancellation from another order of the exact same product. This allows us to redirect that freshly made and sealed mattress to you. We’d love to help in any way if you need your mattress faster. Our friendly sleep guides are here for you 24/7 at 1-877-672-2882.
We offer a year-round $225 discount off orders of $1,000 or more to active military, veterans, first responders, government employees, nurses, teachers, senior citizens & students. To apply the discount, simply click on the "Discount for first responders & more" box at checkout. You will be prompted to register with ID.me to verify your status and receive the discount. Note that your cart will automatically apply the larger discount if there is a promotional sale on Saatva.com that is better than your ID.me discount.
We also occasionally offer promotional sales for limited time periods on our products on Saatva.com and Saatva Viewing Rooms. To be one of the first to learn about our latest sales, sign up for our mailing list at our site footer or text BED to SAATVA (722882). You can unsubscribe at any time.
The Extend protection plan provides peace of mind and financial protection for your mattress investment from accidental damage.
This plan covers accidental stains and damage NOT covered by the Saatva mattress warranty, such as rips, tears and stains. This plan does not cover theft or damage caused by abuse or misuse.
Plans are effective from the day your mattress is delivered.
For more info & FAQs about Extend accident protection, check out our Extend page.
No. It’s part of our pledge to be honest and transparent about what you’re buying. Saatva is committed to giving you honest guidance, even if it means directing you to another mattress brand that’s a better fit for you. In a regular mattress store environment, a commissioned employee makes more money when they sell you a particular brand, so you may get pressured into a choice that’s not right for you. That’s just not the Saatva way.
- You can use your existing box spring or foundation if:
- You purchased your box spring or foundation within the last 7 years.
- Your existing box spring or foundation is in good condition and provides sturdy center support.
- You don't mind not having a matching foundation.
- A solid, durable surface. If your platform has a slatted support system, make sure the slats are spaced less than 4" apart. If they're not, you can add a 1/2" thick piece of plywood to place on top. This extra layer of support is needed because Saatva mattresses are heavier due to their premium quality materials.
- A proper center support. This means you must have a center leg in the middle of your platform bed frame.
Saatva mattresses are compatible with any bed frame, including our Saatva bed frames.
Our dual-sided Zenhaven latex mattresses cannot be placed directly on a platform bed frame with slats. You must cover the slats with a solid material, such as plywood or a bunkie board.
Non-platform (standard) bed frames require a foundation and can be paired with any mattress. Note that Saatva HD requires pairing with the HD foundation, which is specifically designed to give it optimal support.
This type of mattress uses memory foam as its main support layer. Memory foam, also known as viscoelastic foam, is a type of high-density polyurethane foam. Its distinguishing feature is that it softens in response to heat and pressure. That’s what gives memory foam mattresses their body-hugging, body-contouring feel.
A latex mattress consists (either partially or entirely) of layers made from natural latex from the sap of the rubber tree. A natural latex mattress can last up to 20 years, making it one of the longest-lasting mattress types on the market.
Technically, the term “hybrid mattress” can be used for any mattress that is made from more than one material. It’s most often associated with innerspring mattresses that contain a coil support system along with another material such as memory foam or latex.
A pillow top refers to the extra layer of cushioning on the top surface of a mattress. These are most commonly found on innerspring or innerspring hybrid mattresses. Pillow top cushioning can be made from memory foam, latex, foam, fibers, gel, or other materials.
A conventional pillow top is sewn onto the top surface of the mattress. A Euro pillow top (also called a Euro top), by contrast, has the padding built in underneath the top cover and is flush with the mattress edges, so it doesn’t look like an extra layer sitting on top of the mattress. Our Saatva Classic, Saatva HD, and Solaire mattresses all feature a 3” Euro pillow top for added cushioning.
The innerspring mattress gets its name from the metal support coil (also called springs) that form the core of the bed. This traditional mattress type is known for its classic springy, bouncy feel. A basic innerspring mattress will last you about 7-8 years.
A split king mattress has the exact same dimensions as a king mattress, but made up of two separate Twin XL mattresses. This is a great option for those who have narrow entryways and staircases.
Split King is also a great option for couples who want a king size mattress, but have different firmness preferences. Simply order two separate Twin XL mattresses in different comfort options. Saatva Classic is available in three comfort options, Loom & Leaf Memory Foam is available in two. If ordering two different mattress styles, be mindful of the mattress heights for each mattress.
A mattress in a box (also known as a bed in a box, BIAB) is a mattress that’s been compressed, vacuum-sealed in plastic, and rolled into a shipping box. They are typically made of some type of foam because it’s the easiest material to compress, but there are also some innerspring and hybrid BIAB options out there.
A bed in a box is typically made with lower-quality, less durable materials that are easier to compress. Stronger, more durable materials, like thicker coils and premium high-density memory foams, cannot be compressed into a box.
One of the possible downsides of a bed in a box is uneven firmness and sinking support in some areas over time due to compression, resulting in a shorter mattress lifespan overall. Learn more about why we never stuff our mattresses in a small box for shipping.
Mattresses made in the U.S.A. must meet strict health, safety, and environmental standards. The U.S. and the E.U. have the toughest regulations, but other countries may not offer the same protections.
Knowing where your mattress is made makes it easier to ensure that the manufacturer adheres to guidelines that protect workers from danger and exploitation, such as labor regulations and minimum-wage laws. Reputable mattresses manufacturers (like our network of 19 independent factories across the U.S.) also work to minimize environmental impact by incorporating low-carbon-footprint processes and recycled materials into their products.
Learn more about the benefits of buying an American-made mattress.
As part of regular maintenance, vacuum your mattress at least twice a year to get rid of dust, crumbs, and other icky things that might be living in there. You can also deodorize your mattress by generously sprinkling it with baking soda. Leave it on for a full day and then vacuum it up to refresh your mattress.
Tip: Adding a mattress pad over your mattress gives it an added layer of protection from stains, moisture, and debris. Just make sure to wash your mattress pad regularly.
For more mattress care tips, check out our blog.
The following Saatva mattresses use a natural, plant-based thistle flame retardant made of wood pulp bonded with a small amount of polyester:
- Saatva Classic
- Loom & Leaf
- Saatva HD
- Saatva Youth
- Memory Foam Hybrid (also contains natural wool as a flame retardant)
The following Saatva mattresses use 100% GOTS certified organic New Zealand wool as a natural flame retardant:
- Zenhaven Latex
- Saatva Latex Hybrid
- Crib Mattress
The following Saatva mattress uses Paladin, which is composed of flame retardant rayon fibers blended with polyester fibers.
- Solaire Adjustable Air
We do not use any harmful chemicals or sprays in our mattresses. To learn more about our eco-friendly materials, see our blog post about Saatva green initiatives.
Personal and aesthetic preferences are among the many factors to consider when choosing the ideal mattress thickness. As a rule, mattress thickness alone is not an indicator of quality; that's more a function of mattress material and construction.
A thicker mattress might be right for you if:
- You have a larger body or are taller
- You want to get on and off your bed with ease
- Your bed frame or headboard requires a thicker/taller mattress
A thinner mattress might be right for you if:
- You don’t want to deal with a heavier mattress
- You're shorter and don’t want to climb up into bed
- You don’t want to purchase deep pocket or extra-deep pocket sheets
Below are the heights (or thicknesses) of our Saatva mattresses:
- Saatva Classic: 11.5" or 14.5"
- Loom & Leaf: 12"
- Latex Hybrid: 12"
- Zenhaven: 10"
- Saatva HD: 15.5"
- Solaire: 13"
- Memory Foam Hybrid: 11.5"
If you place your mattress on a foundation, Saatva foundations are available in standard height (8.75") and low profile (4.75"). You can mix and match the thickness of a mattress and foundation to get the overall bed height that works best for you.
Read our blog to learn more about finding the perfect mattress height for you.
Our exclusive antimicrobial treatment by Guardin™ is made with a proprietary blend of all-natural essential oils and minerals. This blend includes thyme, geranium, lemongrass, and mint, but is completely odorless and colorless.
It naturally inhibits the growth of bacteria, mold, mildew, and the discoloration that they can cause on the surface of a mattress. Guardin™ antimicrobial treatment is biodegradable and does not contain any fluorocarbons, toxic heavy metals, silver nanotechnology, triclosan, formaldehyde or phthalates.