Need help finding the right mattress for you?

Take our Mattress Quiz
Home Trial

180-night home trial

Learn MoreChevron Right
Consierge Delivery

Free delivery & setup

Learn MoreChevron Right
Warranty Removal

Hassle-free warranties

Learn MoreChevron Right
Free mattress removal icon

Free mattress removal

Learn MoreChevron Right

Frequently asked questions

  • From day one, our mission has always been to offer high-quality luxury mattresses online without the luxury markups. It's how we keep the middleman out and the overhead low, passing on those savings to you. We believe the best way to know if a mattress is right for you is by sleeping on it—literally. That's why all of our mattresses come with a 180-night home trial and a no-hassle return policy. That way, you have a few weeks to decide from the comfort of your own home.

    If you happen to be in New York City, our Saatva Manhattan Viewing Room Saatva Manhattan Viewing Room is located at 969 Third Ave. (58th St.). This self-guided space allows you to experience our mattresses and bedding products in real life before starting your 180-night home trial.

  • If you aren't completely happy with your Saatva mattress during your 180-night home trial, just give us a call at 877-672-2882. We’ll schedule a pick up of your mattress and issue a refund for the purchase price (taxes included) to your original method of payment.

    You’ll only pay a $99 flat fee to cover the labor and transport for mattress pickup, and we’ll take care of the rest!
    We never resell returned mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers.

  • If you decide to exchange your mattress for another Saatva mattress during your 180-night home trial, just give us a call at 877-672-2882. We’ll schedule a pick up of your mattress and start the exchange process.
    You’ll only pay a $99 flat fee to cover the labor and transport for your replacement delivery and mattress pickup, and we’ll take care of the rest!

    We never resell exchanged mattresses. Instead, we donate them to veterans' shelters or offer them to employees and associates across our network of more than 150 delivery centers. Once your new mattress is delivered, a new 180-night home trial begins.

    We’ve learned that the most common reason people exchange is for a different mattress size or height, so be sure to measure the height of your bed frame, adjustable base, and/or foundation/box spring before ordering. You can also call one of our friendly sleep guides for assistance 24/7.

  • Every Saatva mattress is made to order, which means they don't sit in storage.

    Occasionally, we can shorten the delivery time when we have a change or cancellation from another order of the exact same product. This allows us to redirect that freshly made and sealed mattress to you. We’d love to help in any way if you need your mattress faster. Our friendly sleep guides are here for you 24/7 at 1-877-672-2882.

  • In addition to our everyday low prices, we offer a $100 discount off orders of $1,000 or more to active military, veterans, first responders, and teachers. To apply the discount, simply click on the "Discount for Military, First Responders, and Teachers" box at checkout. You will be prompted to register with ID.me to verify your status and receive the discount.

    We also offer occasional promo discounts to customers who sign up to receive our email newsletter.

  • No. It’s part of our pledge to be honest and transparent about what you’re buying. Saatva is committed to giving you honest guidance, even if it means directing you to another mattress brand that’s a better fit for you. In a retail store environment, a commissioned employee makes more money when they sell you a particular brand, so you may get pressured into a choice that’s not right for you. That’s just not the Saatva way.

  • This type of mattress uses memory foam as its main support layer. Memory foam, also known as viscoelastic foam, is a type of high-density polyurethane foam. Its distinguishing feature is that it softens in response to heat and pressure. That’s what gives memory foam mattresses their body-hugging, body-contouring feel.

  • A latex mattress consists (either partially or entirely) of layers made from natural latex from the sap of the rubber tree. A natural latex mattress can last up to 20 years, making it one of the longest-lasting mattress types on the market.

  • Technically, the term “hybrid mattress” can be used for any mattress that is made from more than one material. It’s most often associated with innerspring mattresses that contain a coil support system along with another material such as memory foam or latex.

  • A pillow top refers to the extra layer of cushioning on the top surface of a mattress. These are most commonly found on innerspring or innerspring hybrid mattresses. Pillow top cushioning can be made from memory foam, latex, foam, fibers, gel, or other materials.

    A conventional pillow top is sewn onto the top surface of the mattress. A Euro pillow top (also called a Euro top), by contrast, has the padding built in underneath the top cover and is flush with the mattress edges, so it doesn’t look like an extra layer sitting on top of the mattress. Our Saatva Classic, Saatva HD, and Solaire mattresses all feature a 3” Euro pillow top for added cushioning.

  • The innerspring mattress gets its name from the metal support coil (also called springs) that form the core of the bed. This traditional mattress type is known for its classic springy, bouncy feel. A basic innerspring mattress will last you about 7-8 years.

  • A split king mattress has the exact same dimensions as a king mattress, but made up of two separate Twin XL mattresses. This is a great option for couples who want a king size mattress, but have different firmness preferences.

  • A mattress in a box (also known as a bed in a box, BIAB, or bed-in-a-box mattress) is a mattress that’s been compressed, vacuum-sealed in plastic, and rolled into a shipping box. They are typically made of some type of foam because it’s the easiest material to compress, but there are also some innerspring and hybrid BIAB options out there.

    A bed in a box is typically made with lower-quality, less durable materials that are easier to compress. Stronger, more durable materials, like thicker coils with a lower coil gauge (between 12 and 15) and premium high-density memory foams with a density of 4 to 5 pounds per cubic foot, cannot be compressed into a box.

    One of the possible downsides of a bed in a box is uneven firmness and sinking support in some areas over time due to compression, resulting in a shorter mattress lifespan overall.

Complete your bedroom

Bedding

Our line of luxury bedding includes irresistibly soft organic cotton sheets, a supportive natural latex pillow, and more.

Shop bedding

Designer bed frames

Our luxurious handcrafted beds transform any space into a dreamy getaway.

Shop bed frames